The placement of an order is final and cannot be cancelled after shipment. If an order needs to be cancelled prior to shipment for any reason, please call us as soon as possible on 352.789.6544.
SADDLE TRIALS ONLY: If a saddle is ordered under a 5 day trial, the shipping charge is non-refundable. You have the opportunity to try the saddle on your horse for a period of five days from when you receive the saddle. If, however, it does not fit and you need to return the saddle to us, we will send you return documents and you will be charged for return shipping. Please note also that if the saddle does not return to us in the same condition that it was sent out, then we reserve the right to charge you for the saddle, but this will be done via direct communication with yourself and not automatically.
ALL INVENTORY EXCLUDING SADDLES: Please understand that with all other consigned equipment and clothing – due to the pre-owned nature of our merchandise, we cannot accept returns for any reason other than that the goods are found to be faulty and the fault being present prior to shipment. We take every care to ensure that all goods are of merchantable quality, are in safe condition, and if there are any defects which affect safety, these will be described and pointed out to you as the prospective customer.
Good Apple Equine Consignment does not accept any responsibility for events, accidents, damage, loss or otherwise of the goods once they have left our store or packing department. We strongly encourage you to view all photos and descriptions as they are a vital part of the product offering. Pay close attention to all measurements as brand sizing can vary and view our condition rating system prior to making a purchase. If in doubt, or have any questions, please contact Georgia on 1-352-789-6544 during store hours or via email Valerie@GoodAppleEquine.com before placing an order.